At PT Global Infograins Universe, we strive to provide high-quality electronic gadgets, software, and IT services to our customers. We value your satisfaction and aim to offer a transparent and fair refund policy. 1. Eligibility for Refunds You may be eligible for a refund under the following conditions: A. Physical Products (Electronics & Gadgets) Item must be returned within 14 days of delivery. Item must be unused, in the original packaging, and in resellable condition. A proof of purchase (receipt or order number) is required. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect. Refunds are not granted if: The product has been used, damaged, or altered. The return is requested after the 14-day window. B. Software Products Software purchases are non-refundable once the license key or activation has been issued. Exceptions apply only if the software is defective or fails to function as described, and the issue is reported within 7 days of purchase. C. IT Services Refunds for IT services (e.g., software installation, web development, consulting) are considered case-by-case based on the scope of the project and work completed. A service may be partially refunded if the project is canceled before substantial work has been carried out. No refunds are issued for services already delivered or time already spent. 2. How to Request a Refund To request a refund, please contact our support team via: Email: support@wallmartz.com Phone: [Insert Phone Number] Office Address: PT Global Infograins Universe, [Insert Full Street Address], Bali, Indonesia Please include the following: Full name Order number Description of the issue Supporting evidence (e.g., photos, error messages) We aim to process all refund requests within 7–10 business days. 3. Damaged or Faulty Items If your item arrives damaged or is defective: Notify us within 48 hours of receiving the product. We will offer a replacement, repair, or full refund depending on the situation. 4. Chargebacks and Disputes Before initiating a chargeback through your bank or credit card provider, we request that you first contact our support team to resolve any issue. Chargebacks made without prior communication may delay the resolution process. 5. Changes to This Policy PT Global Infograins Universe reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with the revised effective date. Contact Us If you have any questions about this policy, please reach out to: 📧 support@wallmartz.com 📍 PT Global Infograins Universe Bali, Indonesia